Sinocloud Wisdom provides system engineering implementation services and after-sales maintenance services for global customers, promptly responds to customer needs, also provides classroom teaching, simulation operations and job training for users, and wholeheartedly provides the best service for customers. Through the rapid development in recent years, Sinocloud Wisdom has grown into a well-known Internet customer operator for the artificial intelligence and security industry. The high-quality customer service has provided a powerful support for the rapid development and sustainable business growth of Sinocloud Wisdom.
After-sales Service Concept
Adhering to the customer-centered principle and service tenets of "customer first, dedicated service, innovative development and continuous improvement", Sinocloud Wisdom provides customers with the standard, formal, professional and efficient device installation and maintenance and other after-sales services.
After-sales Service Organization Structure
In order to implement the customer-centric service concept and realize the requirements for the rapid response to customer service, Sinocloud Wisdom carries out the service strategy of flattening after-sales service and adopts a two-level after-sales service system structure, wherein, the level-1 organization is the after-sales service center of Sinocloud Wisdom Headquarters, and the level-2 organizations are the offices, service stations, etc.
After-sales Service Network Layout
Sinocloud Wisdom, headquartered in Beijing, possesses 2 production bases, 11 branch offices, subsidiaries and offices and 36 service agencies. Since its foundation, the company has established close cooperation with a number of government regulatory agencies and logistics and trading companies, has taken the lead in successfully completing the implementation of the mail/express supervision and inspection system in multiple cross-border e-commerce pilot cities and free trade areas, such as Zhengzhou, Guangzhou, Suzhou, Qingdao, Fuzhou, Shanghai, Tianjin, Chongqing, Nanjing, Dalian, Hefei, etc., and has established professional after-sales maintenance personnel in major cities to provide high-quality system engineering implementation services and after-sale maintenance services for global customers with the sound engineering service system.
Service hours: 9:00 - 18:00 on Monday to Friday